Premium Support Packages

Providing an increased level of support based on your unique needs.

See what BlueConic can do for you

The BlueConic Customer Support team empowers you to make the most of your CDP investment. But what if you want faster responses? Or extended hours of support coverage? Or more personalized troubleshooting during consultation calls? Premium Support packages are a way to deepen your partnership with BlueConic while achieving your business goals faster.

Faster access to support engineers

Whether it’s prioritized routing or accelerated response times, you will hear from us sooner with Premium Support.

Flexible coverage

Whether we’re on call 24/7, or just during selected peak times, Premium Support ensures a level of monitoring that fits your business needs.

Quarterly calls to ensure impact

Each support operations analysis calls will ensure that Premium Support is making an impact and meets the needs of your organization.

Proactive consultations

With regular consultation hours, interactions with support can take a proactive stance, and reduce the chance of reactive incidents.

  • "Excellent responsiveness and expert guidance. The BlueConic Support Team always goes above and beyond to promptly address our concerns and provide knowledgeable solutions. Truly impressed!"
    Legrand Charles | Lead Engineer – Technology, Verticurl
  • "You and the team handled our issue promptly, efficiently, and professionally. Thank you for the outstanding support and follow-through."
    Richard Maxwell | Senior Help Desk Specialist, The Wyanoke Group
  • "The support was excellent, fast, and to the point."
    Johan De Deyne | Senior Data Engineer, Roularta Media Group
  • "Always great, professional support. Thank you."
    Giorgio Moretti | Product Owner – Marketing Data and Customer Data Platform, UEFA
  • "Since I started using BlueConic, the support has been amazing. Every agent has been fantastic. All my issues have been resolved swiftly and with a great level of care."
    Peter Reeves | Senior Product Manager, Autovia
  • "Always excellent help and support. Very knowledgeable and very nice to work with."
    Owen Davies | CDP Manager, RocketMill for Project HOPE